Soteria Wellness, LLC
Enhancing Optimal Health Throughout the Lifespan

Scheduling & Policies

Hours by appointment only Monday, Tuesday, Thursday, and Friday afternoons and evenings (closed holidays.) We are unable to accept walk-in clients. I will not take calls while working with clients, so please leave a message or text your request to 920-840-7863 and I will get back to you within 24 hours.
 
Please note, unless there has been a cancellation, I am typically booked out 3-4 weeks in advance for afternoon appointments, 5-6 weeks out for evening times. If you need to be seen sooner, please consider one of the fantastic Wellness Partners who practice out of the Soteria Wellness Complex: Alaina Gates ND, LMT  of Harmonious Health & Wellness (massage) 920-636-3248 or Deb Gates LMT, CST of Gratefully Healthy (CranioSacral Therapy and Touch for Health) 920-268-3662.
 
Please plan on arriving 5-10 minutes before your scheduled appointment time to use the restroom, get a drink, and relax a moment.  
 
Thank you! We look forward to serving you!
 
Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
 
12 hour advance notice is requested when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.  If  you become ill within 24 hours of your session and may be contagious, please contact us to reschedule your appointment and take time to rest and heal (no charge for cancellation due to illness.)
 
No Show Policy
Please understand that we maintain a waiting list of clients who may desire your appointment time.  In order to be courteous to them and to me a 12 hour notice of cancellation is expected.  Non-notification of appointment cancellation may result in a fee of 50% of the scheduled session rate.  This fee must be paid before another appointment will be accepted. Repeat "no-shows" will be charged for the full session rate and may lose the privilege of scheduling.
 
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If we begin late due to an emergent issue on our end, you will still receive your full session length or a mutually agreed upon discount will be applied.

24 Hour Alcohol-Free Guideline
Because massage can increase circulating levels of alcohol in the system, it is requested that clients refrain from consumption within 24 hours of their appointment.  This will ensure a safer, more pleasant massage experience for you as well as for your practitioner. For Medicupping ™ and Lymphatic Drainage sessions it is imperative to avoid alcohol/drugs for 24 hours before your session.
 
Physician's Approval
Due to the systemic effects of massage, bodywork, and other therapies utilized at Soteria Wellness, clients with certain medical conditions may be asked to provide written approval from their health care provider prior to receiving certain types of massage or bodywork.  These include, but are not limited to: high risk pregnancy, kidney disease, serious cardiac or circulatory conditions, recent traumatic brain injuries, certain skin conditions, and metastasizing cancers.  If you have any questions about the implications of a certain type of massage or bodywork technique on a specific condition, please mention it when scheduling and consult your primary health care provider.  If you are on medications for inflammation and/or pain relief and would like to receive deep tissue work, clinical/treatment massage, or Medicupping™, please contact us to discuss the best timing for your appointment.
 
Cash and Personal Checks Preferred--Credit/Debit Cards Accepted
In the event a check is returned for non-sufficient funds, a fee of $25 will be assessed. Payment in full is due at the time of your session and will be forfeited in the event of session termination due to improper or suggestive language or behavior.
 
 
Associated Bodywork & Massage Professionals
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