Soteria Wellness, LLC
Enhancing Optimal Health Throughout the Lifespan

Scheduling & Policies

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SundayNot Available
Monday10:00 am-05:30 pm
Tuesday12:00 pm-07:30 pm
Wednesday12:00 pm-05:30 pm
Thursday10:00 am-07:30 pm
Friday12:00 pm-07:30 pm
SaturdayBy Appointment Only
**** Our offices will be CLOSED

Monday- Wednesday December 24th thru December 26th for Christmas

and Monday, December 31st and Tuesday, Jan 1st 2019 New Year's Eve & Day. 

 

We are extending our office hours on Wednesdays during the month of December from 11am to 6pm. 
 
Current hours are by appointment only Monday thru Friday & some Saturdays mornings from 9-2pm. 
Please refer to the Schedule for more details.
 
 
 
 Please call to verify our availability for gift card(s), product purchases and other walk in therapies to make sure someone can assist you.
 
We are unable to accept walk-in clients for massage & bodywork or sauna sessions.
 
Please plan on arriving 5-10 minutes (15 minutes if you are a new client and need to complete paperwork on site) before your scheduled appointment time to use the restroom, get a drink, and relax a moment.  
 
Thank you. We look forward to serving you.
 
Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
 

A 24 hour advance notice is expected when canceling an appointment to allow the opportunity for someone else to schedule. You may cancel/reschedule appointments online. However, if you become ill within 24 hours of your session and may be contagious, please contact us to reschedule. We reserve the right to assess a fee of 50% of the scheduled session rate if canceled less than 24 hours in advance. 

A "no-show" will result in a fee of 50% of the scheduled session rate. This fee must be paid before another appointment will be accepted. Repeat "no-shows" will be charged for the full session rate and may lose the privilege of scheduling.  We maintain a waiting list of clients who may wish to fill your time. Please let us know as soon as possible if you can not keep your scheduled appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If we begin late due to an emergent issue on our end, you will still receive your full session length or a mutually agreed upon discount will be applied.

24 Hour Alcohol-Free Guideline
Because massage can increase circulating levels of alcohol in the system, it is requested that clients refrain from consumption within 24 hours of their appointment.  This will ensure a safer, more pleasant massage experience for you as well as for your practitioner. For Medicupping ™ and Lymphatic Drainage sessions it is imperative to avoid alcohol/drugs for 24 hours before your session.
 
Physician's Approval
Due to the systemic effects of massage, bodywork, and other therapies utilized at Soteria Wellness, clients with certain medical conditions may be asked to provide written approval from their health care provider prior to receiving certain types of massage or bodywork.  These include, but are not limited to: high risk pregnancy, kidney disease, serious cardiac or circulatory conditions, recent traumatic brain injuries, certain skin conditions, and metastasizing cancers.  If you have any questions about the implications of a certain type of massage or bodywork technique on a specific condition, please mention it when scheduling and consult your primary health care provider.  If you are on medications for inflammation and/or pain relief and would like to receive deep tissue work, clinical/treatment massage, or Medicupping™, please contact us to discuss the best timing for your appointment.
 
Cash and Personal Checks Preferred--Credit/Debit Cards Accepted
In the event a check is returned for non-sufficient funds, a fee of $25 will be assessed. Payment in full is due at the time of your session and will be forfeited in the event of session termination due to improper or suggestive language or behavior.
 
 
Associated Bodywork & Massage Professionals
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